> For the complete documentation index, see [llms.txt](https://help.botmockups.com/botmockups/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.botmockups.com/botmockups/troubleshooting/web-chat-channel/url-entered-wont-load.md).

# URL entered wont' load

Learn how to upload a screenshot to botmockups when your website blocks iframing. This guide includes a step-by-step video using the Mobile Simulator Chrome extension.

**Encountering an Error with Your Website URL?**

If you're trying to embed a website in the web chat channel and encounter an error message on the right-hand side, don't worry! Some websites block iframing, which is the method we use to display live web pages. In these cases, you can simply upload a screenshot of the website instead.

Watch the video below to see how you can easily capture a screenshot using the "[Mobile Simulator](https://chromewebstore.google.com/detail/mobile-simulator-responsi/ckejmhbmlajgoklhgbapkiccekfoccmk)" Chrome extension. This will allow you to proceed with using botmockups effectively, even if direct iframing isn't possible.

{% embed url="<https://www.loom.com/share/2d97905a279b4e3a931be8c179c28b6e?sid=3ba1c77c-0fa3-482e-8c54-81afc9071795>" %}

{% embed url="<https://chromewebstore.google.com/detail/mobile-simulator-responsi/ckejmhbmlajgoklhgbapkiccekfoccmk>" %}